Car Rental Customer Service – Reservations Coordinator
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Job Description
Remote coordinator handling customer enquiries, quotes, and bookings for Buddle’s car rental client. Managing phone, email, and reservation systems while supporting Australian operations.
Responsibilities:
- Respond promptly and professionally to customer enquiries via email, phone, and Checkit
- Provide clear and helpful information about the client's car rental services
- Assist customers with rental quotes, availability, and general queries
- Guide customers through the booking process and convert enquiries into confirmed bookings
- Recommend relevant additional rental products and services based on customer needs
- Monitor and respond to after-hours customer enquiries and address urgent matters promptly
- Ensure non-urgent enquiries are followed up by the onshore team when required
- Use Rental Car Manager and Checkit to manage enquiries, update information, and maintain accurate booking and customer records
- Follow up open quotes and customer enquiries to prevent lost bookings
- Liaise with the onshore team to escalate enquiries or issues and ensure smooth handovers
- Suggest process improvements
- Contribute to team efforts and perform related duties as assigned
- Potentially provide additional administrative and customer support across the client's other automotive businesses
Requirements:
- Previous experience in customer service, sales support, reservations, bookings, or a similar customer-facing role
- Excellent verbal and written English communication skills
- Confidence speaking with customers over the phone, with clear spoken English and ability to build rapport and guide conversations toward a booking
- Strong customer service skills
- Comfortable handling sales conversations and upselling additional products or services
- Commercially minded, balancing customer service and conversion of enquiries into bookings
- Highly responsive and able to prioritise customer enquiries, particularly time-sensitive requests
- Excellent organisational and time-management skills
- Strong attention to detail when handling customer and booking information
- Ability to work independently in a remote environment and take ownership of tasks
- Confidence using computer systems and ability to quickly learn new software and processes
- Experience in car rental, travel, tourism, hospitality, reservations, or another service-based industry would be an advantage
- Experience using Rental Car Manager, Checkit, or similar booking/reservation management software would be highly regarded
Benefits:
- Health insurance
- Internet allowance
- KPI incentive program
- Fortnightly virtual happy hour
- Annual group offsites
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