Care Coordinator – LPN/LVN
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Job Description
Care Coordinator/LPN supporting patients, families, and providers in Empassion’s palliative care program. Coordinating appointments, clinical documentation, triage, and follow-up remotely.
Responsibilities:
- Educate patients by phone about palliative care
- Schedule patients for palliative appointments
- Interface directly with patients, providers, and families
- Work with clinical files to close out palliative visits and enter notes into systems
- Balance phone-based patient support with administrative work
- Help patients understand the value of palliative care
- Connect patients in need of the program with palliative care providers
- Answer questions about palliative care and the program
- Confirm patient encounters are documented and patient needs are triaged
- Follow up with patients to ensure high-quality care from Empassion’s provider network
- Review and close completed cases daily
- Assist the supervisor by balancing clinical triage and patient calls
Requirements:
- Minimum 3+ years as an LPN
- Minimum 3+ years of reading and updating clinical notes
- Minimum 1+ years of relevant work experience in a customer service call center
- Able to receive calls from patients, caregivers, and providers
- Strong communication and written skills
- Detail oriented
- Comfortable working with technology and in a dynamic startup environment
- Secure Wi-Fi connectivity
- Spanish-speaking a plus but not required
Benefits:
- In-depth training and resources provided by Empassion
- Hybrid remote/in-person company environment
- Asynchronous work and communication prioritized
- Regular Zoom and Slack communication
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