Branch Service Advisor
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Job Description
Virtual Branch Service Advisor coordinating customer service, repairs, parts, and dispatch for FleetPride’s heavy-duty truck parts business. Supporting multiple service units remotely in Georgia.
Responsibilities:
- Assist customers with intake, qualification, scheduling, and follow-up for heavy-duty service via phone, email, or virtual channels
- Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process completed service orders
- Work with service technicians to estimate, schedule, and complete repairs efficiently
- Coordinate service dispatch, purchase orders, and logistics
- Track work progress, communicate updates, and control related costs
- Process and complete repair orders to support timely invoicing
- Maintain accurate service and repair order documentation
- Locate and secure parts from warehouses, branches, or OEM dealers
- Manage special-order, return, and warranty parts in compliance with company policy
- Maintain accurate parts records and ensure parts are billed properly on service orders
- Review customer requirements, rate sheets, and bulletins
- Participate in training, team meetings, and process improvement initiatives
- Identify opportunities to improve efficiency and service quality
- Perform other duties as assigned
Requirements:
- Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
- High School Diploma, GED, or equivalent
- Intermediate knowledge of Microsoft Excel, Word, and Outlook
- Experience using Karmak and iSeries systems
- Strong FleetPride branch knowledge
- Mobile service writing experience
- Customer service expertise
- Ability to provide clear and effective communication to customers and team members
- Ability to prioritize tasks efficiently to meet deadlines and service expectations
- Ability to influence and build alignment toward shared goals and solutions
- Ability to proactively identify and fulfill internal and external customer needs
- Ability to meet the physical demands of reaching, computer operation, occasional lifting, and extended sitting
Benefits:
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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