Care Management Assistant
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Job Description
Providing administrative support to case management and clinic teams to enhance care delivery. Focusing on patient coordination and follow-up activities for effective healthcare management.
Responsibilities:
- Provides administrative support to case manager and clinic team by reviewing daily schedules to identify high-cost patients
- Participates in daily clinic morning huddles
- Participates in weekly UM/CM rounds
- Performs task-driven outreach according to plan of care
- Schedules follow up appointments after ED events
- Sends letters / reminder for patients not seen not established
- Follows up with other teams for pending tasks completeness
- Provides Tier Two patient outreach for short term case management
- Follows up on referral/ DME / specialists visits completeness with patients
- Assists with required paperwork from hospitals, SNFs, LTAC, Home health
- Tuck in calls to real time rising risk patients
- Assists case manager and clinic staff with daily outreach for specific tasks
- Confirms medication is being taken
- Confirms patient attended specialist appointment and updates goals
- Confirms patient has received DME, HHC or any resources outlines in the plan of care
Requirements:
- College degree or completion of college courses in healthcare, care management, or similar focus.
- Medical Assistant, health coaching, or care management prior experience preferred
- Good interpersonal skills
- Able to stay in constant communication with the team.
- Able to multitask in a fast-paced environment
- Bilingual in English/Spanish preferred but not required.
Benefits:
- Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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