Care Specialist
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Job Description
Care Specialist conducting health assessments and care coordination calls for Equality Health’s tech-enabled healthcare system. Supporting diverse patients with healthcare access, referrals, and community resources.
Responsibilities:
- Provide supportive care and assistance to a diverse patient population
- Identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system
- Conduct outbound phone calls to members to perform health assessments, identify care needs, and determine appropriateness for care coordination programs
- Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources
- Collaborate with patients, network providers, referral coordinators, office staff, hospital staff, Community Health Workers, Chaplains, and Clinical Operations team members
- Document all activities
- Communicate available care coordination services to patients and caregivers
- Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals
- Provide meaningful data to providers, patients, and families
- Participate in educational programs to maintain current skills and competency
- Perform miscellaneous job-related duties as assigned
Requirements:
- Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience
- Minimum two (2) years of experience in a directly related position in the healthcare industry
- Proficiency with Microsoft Office applications and web-based technologies
- Strong outbound calling experience
- Ability to work independently in a productivity-based environment
- Tech-savvy: able to navigate multiple systems simultaneously
- Comfortable learning proprietary platforms
- Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets
- Reliable high-speed internet meeting company specifications
- Flexible schedule within assigned market hours
- Ability to pivot between priorities quickly
- Willingness to work the time zone aligned with the assigned market, regardless of physical residence
- Preferred: previous experience, knowledge and understanding of coordinating care for members
- Preferred: familiarity with federal and state laws and requirements related to healthcare and health information protection
- Preferred: one or more of Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) certifications
- Preferred: excellent verbal, written and interpersonal communication skills
- Preferred: demonstrated ability to gain acceptance and compliance from clinical staff
- Preferred: excellent problem-solving skills
- Preferred: strong organizational and prioritization skills
- Bilingual strongly preferred
- Preferred: experience in customer service environments
Benefits:
- Full-time, non-exempt employment
- Remote work
- Prospective candidate benefits information provided via "EH Benefits - Feb 2026 - Prospective Candidate Flyer.pdf"
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