Care Specialist
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Job Description
Care Specialist conducting health assessments and coordinating patient support remotely for Equality Health’s value-based healthcare system. Connecting members with providers, appointments, and community resources.
Responsibilities:
- Provide supportive care and assistance to a diverse patient population
- Conduct outbound phone calls to members to complete health assessments, identify care needs, and determine appropriateness for care coordination programs
- Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources
- Collaborate with patients, network providers, referral coordinators, office staff, hospital staff, Community Health Workers, Chaplains, and Clinical Operations team members
- Document all activities
- Communicate available care coordination services to patients and caregivers
- Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals
- Provide meaningful data to providers, patients, and families
- Participate in educational programs to maintain current skills and competencies
- Perform miscellaneous job-related duties as assigned
Requirements:
- Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience
- Minimum two (2) years of experience in a directly related position in the healthcare industry
- Proficiency with Microsoft Office applications and web-based technologies
- Strong outbound calling experience
- Ability to work independently in a productivity-based environment
- Ability to navigate multiple systems simultaneously
- Comfortable learning proprietary platforms
- Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets
- Reliable high-speed internet meeting company specifications
- Flexible schedule within assigned market hours
- Ability to pivot between priorities quickly
- Previous experience, knowledge and understanding of coordinating care for members
- Familiarity with federal and state laws and requirements related to healthcare and health information protection
- One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)
- Excellent verbal, written and interpersonal communication skills
- Demonstrated ability to gain acceptance and compliance from clinical staff
- Excellent problem-solving skills
- Strong organizational and prioritization skills
- Bilingual strongly preferred
- Experience in customer service environments
Benefits:
- Full-time employment
- Remote work arrangement
- Schedule flexibility within assigned market hours
- Participation in educational programs to maintain current skill and competency levels
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