Case Manager Team Lead – Pre-Litigation
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Job Description
Case Manager Team Lead guiding pre-litigation personal injury case teams at McCready Law. Auditing files, managing escalations, coaching staff, and maintaining a reduced caseload.
Responsibilities:
- Provide daily direction, coaching, and support to assigned team members
- Serve as an accessible resource through Teams and other firm communication channels
- Conduct regular one on one meetings to review performance, priorities, development needs, and concerns
- Review workloads, deadlines, and case progression to identify delays, risks, or support needs
- Complete weekly file audits and provide clear, job related feedback
- Monitor the quality and accuracy of case notes, client communication, medical treatment documentation, insurance information, case grading, and file development
- Help team members prioritize competing demands and maintain accountability for established workflows and deadlines
- Address routine client, carrier, workflow, and team escalations
- Promptly elevate legal questions, significant case risks, missed deadlines, employee relations concerns, and matters requiring additional authority
- Coordinate with attorneys, department leadership, HR, and supporting departments to resolve issues and maintain consistent operations
- Support training, onboarding, knowledge sharing, and the continued development of Case Managers and supporting team members
- Identify recurring workflow challenges and recommend practical process improvements
- Maintain a strategically reduced caseload while meeting the same quality, documentation, and client service expectations required of the Case Manager role
Requirements:
- At least three years of progressively responsible personal injury case management or pre litigation experience is preferred
- Previous experience leading, mentoring, training, auditing, or providing quality oversight is preferred
- Demonstrated ability to manage a personal caseload accurately and meet client contact, documentation, and case progression standards
- Working knowledge of personal injury case flow, medical treatment, liability, insurance coverage, damages documentation, and common escalation points
- Strong written and verbal communication skills, including the ability to provide direct and constructive feedback respectfully
- Ability to analyze reports and file activity, recognize trends, prioritize risks, and follow through on corrective action
- Proficiency with SmartAdvocate, Microsoft Teams, Microsoft Office, and related case management tools, or the ability to learn them quickly
- A high level of organization, reliability, discretion, sound judgment, and accountability
- High school diploma or equivalent required; additional education or relevant professional training is preferred
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