Certified Pharmacy Technician – Outreach
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Job Description
Certified Pharmacy Technician providing remote pharmacy support services at AnewHealth. Responsible for patient billing, coordination, and exceptional customer service in a fast-paced environment.
Responsibilities:
- Review account billing for accuracy and communicate changes accordingly with patients
- Coordinate patient profiles with appropriate pharmacy support and services
- Providing an exceptional customer service experience each day in a phone-based environment
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
- Working through current case queues to problem solve for patient care issues
- Patient outreach to collect payments and coordinate payment plans
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
- Maintaining patient records with strong attention to detail and confidentiality
- Accurate retrieval of all prescription information and verifying through doctor calls
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
Requirements:
- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Strong attention to detail and accuracy
- Strong math skills
- Ability to calculate profitability
- Strong prioritization and organizational skills
- Ability to use multiple software programs to fulfill medication orders
- Maintain a high degree of confidentiality
- Passion to help people and enrich their lives
- Comfortable working in a phone-based environment
- Ability to work independently
- Self-motivated and goal oriented
- Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
- Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations
Benefits:
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- 401(k)
- Paid Time Off
- paid holidays
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