Change Management, AI Adoption Expert
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Job Description
Change Management AI Adoption Expert leading enterprise-level Copilot adoption strategies and facilitating readiness assessments at Concentrix to drive user engagement and adoption.
Responsibilities:
- Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals
- Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals
- Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans
- Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption
- Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals
- Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement
Requirements:
- 5+ years of experience in enterprise consulting, digital transformation, or business change enablement
- Experience leading use case identification and business case development for emerging technologies
- Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers
- Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies
- Experience with adoption and change management frameworks (Prosci, or equivalent)
- Proven ability to work cross-functionally with business, IT, and executive stakeholders
- Excellent communication, facilitation, and stakeholder engagement skills
- Experience with internal communications, skilling, or change enablement programs in large organizations
- Experience working with adoption and success teams to accelerate impact and remove blockers
Benefits:
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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