Child Support Call Center Agent I
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Job Description
Customer Care Associate handling child support inquiries via phone for the New Jersey Department of Human Services. Responding to inquiries and resolving issues while maintaining professional communication.
Responsibilities:
- Handle inquiries for the New Jersey Department of Human Services Office of Child support
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Address and research customer inquiries and provide appropriate information
- Answer questions on child support payments and account histories
- Reset personal identification for callers unable to self-serve
- Gather information, research/resolves inquiries, and document customer calls
- Communicate appropriate options for resolution promptly
Requirements:
- High School diploma or GED
- Background and drug screening required
- 2 years of high-volume call center or Customer Service experience
- Computer system experience with data entry, database documentation knowledge
- Typing WPM 30
- Two screens/monitors are required
- Internet speed must be at least 400 Mbps
- Device Specifications of your laptop: Intel Core i5 or higher, Running Windows 10 OS 64 bit, Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
Benefits:
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options
- Training incentive upon 6 months of production 0.50
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