Call Centre Agent
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Job Description
Call Centre Agent serving as the first point of contact for customers handling inquiries and resolving issues. Providing accurate information about products and services to ensure customer satisfaction.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, complaints, and service requests promptly and accurately.
- Provide information about products, services, policies, and procedures.
- Record customer interactions and update customer information in the CRM system.
- Resolve customer concerns efficiently or escalate complex issues to the relevant department.
- Follow up on customer requests to ensure timely resolution.
- Meet established performance metrics, including quality, productivity, and customer satisfaction targets.
- Maintain confidentiality of customer information and comply with company policies.
- Support customer engagement initiatives and contribute to continuous service improvement.
- Collaborate with internal teams to ensure a seamless customer experience.
Requirements:
- UAE National with a valid Family Book
- High School Diploma, Diploma, or Bachelor's Degree
- Previous customer service or call centre experience is an advantage
- Strong verbal and written communication skills in Arabic and English
- Ability to work in a fast-paced environment and manage multiple tasks.
Benefits:
- Flexible to work shifts, weekends, and public holidays as assigned by management
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