Call Center Agent
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Job Description
Customer Service Representative providing support for Auto Glass Now's services including estimates, quotes, and customer interaction. Requires sales experience and strong communication skills for the role in a remote setting.
Responsibilities:
- To make every customer excited to use Auto Glass Now
- Create estimates, price quotes, and invoices for all customer’s glass needs
- Answer phones and return customer calls
- Provide excellent customer service
- Attention to detail
- Ensure accuracy when booking all appointments
- Input documentation on all calls and follow-up with callers as needed
- Confirm all customer information is correct before booking
- Be professional and have a positive attitude
Requirements:
- Must have a sales background for the experienced pay
- Must have a positive attitude and customer service
- Must have basic computer skills
- Must have strong communication skills
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
- Home Internet
- Must have open availability including Holidays and weekends (OT pay for holidays)
- Comfortable working a fast-paced environment
Benefits:
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
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