Citrix Engineer
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Job Description
Citrix Engineer administering Citrix VDI infrastructure for WCG’s clinical-trial solutions. Managing desktop images, L3 support, platform performance, and business-continuity testing.
Responsibilities:
- Administer, manage, and support Citrix applications to enable daily operations and service continuity/business continuity planning (BCP)
- Establish platform standards, perform capacity planning, patching, upgrades, health checks, availability and performance troubleshooting, resolution, and license management
- Build, deliver, and maintain desktop OS and application images
- Participate in testing, provision desktops, configure and manage policies, and perform desktop image housekeeping
- Administer and support Citrix using Citrix Studio, Director, and PVS
- Participate in Citrix DR Tests supporting mission critical IT service continuity/BCP planning
- Train desk-side support teams on end-user VDI support tasks
- Resolve escalated (L3 support) user tickets
- Participate in root cause analysis and related documentation and communication
- Complete assigned tasks and projects in compliance with IT policies and procedures with limited supervision
- Respond to off-hours support for emergency situations
- Participate in meetings, compliance, and job-related training
- Perform other duties as assigned by the supervisor
Requirements:
- Bachelor’s degree or 11+ years of progressive Information Technology work experience related to this role
- 7+ years of IT experience in a medium to large IT enterprise with documented policies and procedures
- 5+ years of experience with Citrix XenApp and XenDesktop, preferably in versions CVAD 240x
- 5+ years of experience deploying and managing VDI’s using Citrix PVS and MCS
- 5+ years of experience with Citrix Studio, Director and Citrix profile management
- 5+ years of experience with Microsoft Windows OS versions 10 and 11 and remote desktop management tools like LogMeIn
- 5+ years of experience with Citrix NetScaler (ADC) appliances, virtual and physical
- Experience in setting up Azure desktops and management
- Good working knowledge of Citrix platform DR capability, deployment, and support
- Good working knowledge of Active Directory, Windows 10, 11, and related Microsoft tools like SCCM
- Good working knowledge of IT networks (LAN, WAN), routers, switches, etc.
- Sound technical knowledge, strong work ethic, and superior analytical and problem-solving skills
- Ability to quickly grasp new concepts and acquire new skills
- Ability to adhere to documented standards and procedures, including change management, incident and problem management
- Ability to work with vendor hardware and software engineers to escalate investigation and resolution of problems
- Ability to work independently and as part of a global team in an efficient and collaborative manner
- High degree of energy, accountability, initiative and innovation
- Excellent written and verbal communication skills
- Availability to respond to off-hours support for emergency situations
- Travel requirement of 5% - 10%
Benefits:
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Flexible PTO
- Volunteer Time Off to benefit the community
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
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