Client Delivery Lead
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Job Description
Client Delivery Lead guiding European utilities and asset owners through Kraken’s GenerationFlex onboarding. Coordinating technology, hardware, stakeholders and energy-market transformation.
Responsibilities:
- Build industry-leading product experiences for European clients
- Create, manage and prioritise client onboarding roadmaps
- Serve as the main point of contact for clients and partners during onboarding and implementation
- Manage and coordinate stakeholders ranging from construction site managers and software engineers to senior business stakeholders
- Coordinate tech development and issue resolution during implementation
- Organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear progress updates
- Act as subject matter expert on German and European energy markets, hardware and connectivity requirements, TSOs, DSOs, re-dispatch, ancillary services and competitor landscape
- Evaluate hardware and software solutions for regional fit
- Develop deep product knowledge of Kraken technology and support client onboarding
- Understand client user needs and how Kraken capabilities support asset-management and energy-trading strategies
- Work with account managers on strategic business reviews and client transformation workshops
- Identify opportunities for product enhancements, market expansion, user growth and upselling
- Drive internal process improvements to enhance onboarding and speed time to value
- Collaborate with product, engineering, customer success and support teams
Requirements:
- Strong client delivery and/or product ownership experience working across software and hardware
- Experience working with complex client delivery pipelines, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum
- Exceptional relationship management across internal and external stakeholders
- Excellent communication skills, including explaining complex technical problems clearly and communicating at high and low levels
- Strong influencing skills and ability to challenge traditional ways of thinking
- Strong interest in energy-market intricacies; experience with flexibility products is a plus
- Solid understanding of technology and associated trends
- Agile delivery experience
- Understanding of APIs, data flows, system integrations and cloud software architecture
- Patience, initiative, time management and a get-stuff-done attitude
- Native or professional fluency in English
- Occasional travel required
- Bonus: knowledge of European energy markets, flexibility products, battery storage, renewables, demand response, DERs, industrial gateways, edge devices, IoT connectivity, Modbus, OPC UA and controlled environments
- Must have the right to work in the country of application; visa sponsorship is unavailable
Benefits:
- Equal opportunity employer with non-discrimination commitment
- Workplace accommodations available upon request
- Remote work arrangement
- Occasional travel as part of the role
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