Client Onboarding Specialist
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Job Description
Client Onboarding Specialist assisting customers in transitioning to WeTravel. Collaborating with sales and managing onboarding projects remotely from LATAM.
Responsibilities:
- Partnering with sales teams to get them (and our customers) set up for success.
- Finding possible pain points and/or red flags and addressing them before they actually happen.
- Build trips, migrate participants, deliver training directly with the customer to ensure they are properly set-up.
- Managing multiple projects at the same time and making sure none of them are left forgotten or fall through the cracks.
- Leading each project and taking full ownership of each project to do what you were approached to do and more! There’s always extra value we can add to the table!
Requirements:
- Are fluent in English (bonus points for other languages!)
- Are passionate about educating customers and colleagues, performance improvement, and commercial success.
- Are organized, proactive, and comfortable working independently in a remote environment.
- Are comfortable being in a customer facing role + tasks that require attention to detail.
- Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
- Enjoy doing onsite visits to clients and helping them get set up for success!
- Bonus points if you:
- Have experience in travel tech or SMB-focused SaaS.
- Are familiar with HubSpot, Slack, Confluence, Loom.
- Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
- Have experience designing and implementing best practices and processes.
Benefits:
- Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest and recharge.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2–4 weeks annually, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Annual team off-site (often somewhere sunny ☀️).
- Extensive paid family leave.
- Three paid volunteer days per year.
- Two-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Cambly access for English language support, if needed.
- Join a global, fun-loving, and impact-driven team.
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