Senior Customer Onboarding Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Onboarding Manager facilitating onboarding processes for Deel's SaaS platform. Collaborating with global teams to enhance customer success strategies across diverse markets.
Responsibilities:
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and Deel products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers to success in timely manner through becoming expert in Deel products
- Problem solve Client’s issues and proactively advocate for Client’s success
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Requirements:
- At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
- Focused, action-oriented, and always anticipating next steps: a natural project manager
- High attention to detail and can design an organized, effective onboarding plan and schedule for clients
- Enjoy teaching others, be it a customer or a colleague
- Customer obsessed and have significant experience building customer relationships
- Team player, and enjoy working on a diverse team.
- Driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- Are curious by nature and interested in making an impact
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Similar Jobs
Onboarding Specialist
Onboarding Specialist guiding new customers through the enrollment and launch processes for CallRevu. Collaborating with sales and success teams to ensure a smooth onboarding experience.
Client Onboarding Leader
Onboarding Leader guiding clients through the implementation of Humand's platform. Ensuring successful usage and optimizing the client experience from the start.
Merchant & Payments Onboarding Manager
Merchant & Payments Onboarding Manager at Qu managing end-to-end onboarding for mid-market and enterprise restaurant brands. Collaborating with internal teams to streamline onboarding processes and improve customer success.
Client Onboarding Manager
Client Onboarding Manager at maxRTE facilitating onboarding processes for healthcare organizations. Managing implementations to ensure access to necessary care for patients and revenue recovery for providers.
Implementation Analyst – Client Onboarding
Onboarding Analyst responsible for onboarding clients at VExpenses, providing training and managing implementations. Focusing on enhancing client experiences and ensuring successful platform adoption.
Onboarding Specialist
Onboarding Specialist leading training for new clients on a B2B SaaS platform. Designing programs and ensuring client engagement through effective training sessions.
Onboarding Specialist
Onboarding Specialist responsible for creating corporate accounts and conducting onboarding sessions. Ensuring smooth adaptation of new hires into the company culture and workflows.
Global Sales Onboarding Specialist
Global Sales Onboarding Specialist designing and delivering onboarding programs for sales teams. Focused on creating a productive learner experience for new hires in the organization.
HR Onboarding Specialist
HR Onboarding Specialist managing onboarding for new hires at Doneverse. Focused on creating a smooth transition from candidate to team member.
Onboarding Specialist
Onboarding Specialist guiding new clients through a smooth onboarding process for a tech company. Leading virtual sessions and assisting with new software implementation.
Data Onboarding Specialist – Entry Level
Data Onboarding Specialist at SIL International executing data onboarding and communication tasks. Collaborating with stakeholders and managing data architecture, engineering, and analysis roles.
Customer Onboarding Manager
Customer Onboarding Manager at Practice Better focused on 1:1 onboarding for new customers. Guiding through setup, workflows, and best practices while ensuring success from day one.
Provider Onboarding Specialist
Provider Onboarding Specialist at BetterHelp supporting therapist onboarding and ensuring efficient processes. Collaborating across teams to enhance provider activation and growth while maintaining quality standards.
Seller Onboarding Specialist
Seller Onboarding Specialist managing seller onboarding processes for global enterprise marketplace customers. Guiding sellers through setup and configuration to ensure marketplace compliance and accuracy.
Customer Onboarding Manager
Customer Onboarding Manager at Deel providing onboarding support for global clients. Leading onboarding processes and collaborating with internal teams to enhance customer experience.
Customer Onboarding Specialist
Independent contractor providing customer onboarding and implementation services for Brightwheel’s childcare platform. Engaging with customers and managing a portfolio of accounts remotely from Honduras.
Manager, Customer Onboarding
Manager, Customer Onboarding at Deel overseeing teams and initiatives to streamline customer onboarding experience.
Customer Onboarding Manager
Customer Onboarding Manager ensuring seamless onboarding and configuration for clients of AxisCare's platform. Collaborating with new clients to meet their specific onboarding needs and industry requirements.
Customer Onboarding, Account Management
Customer Success Specialist supporting onboarding and account management for event venues remotely. Ensuring exceptional customer experience and maximizing platform value.
Senior Manager, Customer Onboarding
Senior Manager leading customer onboarding and building strong relationships for 8am. Driving alignment with Sales, Product, Engineering, and Operations for customer success.