Customer Onboarding Specialist
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Job Description
Independent contractor providing customer onboarding and implementation services for Brightwheel’s childcare platform. Engaging with customers and managing a portfolio of accounts remotely from Honduras.
Responsibilities:
- Provide comprehensive onboarding and product adoption support to customers implementing the brightwheel product suite.
- Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
- Plan and execute onboarding activities to support agreed-upon milestones.
- Help address and overcome customer objections by articulating brightwheel’s value.
- Diagnose, troubleshoot, and assist with resolving technical or configuration challenges.
- Coordinate with Brightwheel team members to fulfill onboarding deliverables.
- Apply strong critical thinking and problem-solving skills to support timely resolution.
- Consistently reinforce the value of the brightwheel platform throughout onboarding.
Requirements:
- 2+ years of experience in customer success, sales, account management, or onboarding
- Excellent verbal and written English proficiency
- Proven experience managing multiple customer onboarding projects independently
- Strong organizational skills
- Ability to coach customers through onboarding
- High attention to detail
- Comfortable working independently in a remote, fast-paced environment
Benefits:
- Contractors retain control over how services are performed
- Flexibility to work with other clients
- Opportunity to engage with diverse customer base
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