Provider Onboarding Specialist
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Job Description
Provider Onboarding Specialist at BetterHelp supporting therapist onboarding and ensuring efficient processes. Collaborating across teams to enhance provider activation and growth while maintaining quality standards.
Responsibilities:
- Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
- Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
- Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
- Call, text and email with Providers to encourage their activation and growth
- Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
- Work on other process improvement projects as directed
Requirements:
- Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment
- Strong verbal and written communication skills
- Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
- Ability to work cross-functionally
- Data driven with the ability to translate findings into actionable insights
- Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer
Benefits:
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
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