Merchant & Payments Onboarding Manager
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Job Description
Merchant & Payments Onboarding Manager at Qu managing end-to-end onboarding for mid-market and enterprise restaurant brands. Collaborating with internal teams to streamline onboarding processes and improve customer success.
Responsibilities:
- Own and manage the end-to-end onboarding lifecycle for merchant payments accounts
- Coordinate applications, KYC/KYB verification, underwriting, and processor setup
- Configure merchant accounts including processing, settlement and reporting structures
- Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives
- Maintain and improve onboarding documentation, processes and playbooks
Requirements:
- 4–7+ years of experience in payments, fintech, onboarding, implementation, or operations
- Strong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiring
- Proven ability to manage complex, cross-functional projects with multiple stakeholders
- Experience supporting mid-market, enterprise, or multi-location customers preferred
- Restaurant, hospitality, POS, or integrated payments experience preferred
Benefits:
- Collaboration in a virtual-first culture focused on meaningful impact
- Support onboarding across embedded payments, gateway integrations and processor configurations
- Opportunity to drive onboarding timelines and accountability across internal teams, external partners and customers
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