Customer Onboarding Manager
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Job Description
Customer Onboarding Manager at Deel providing onboarding support for global clients. Leading onboarding processes and collaborating with internal teams to enhance customer experience.
Responsibilities:
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and Deel products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers for success promptly by becoming an expert in Deel products
- Problem-solve Client’s issues and proactively advocate for Client’s success
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Requirements:
- You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
- Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert.
- Creative approach to problem-solving and embracing the challenge with the tools at your disposal.
- Excellent communicator with great written and presentation skills.
- A relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
- Demonstrate understanding of project management principles and the ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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