Client Relations Specialist, 1-year contract
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Job Description
Entry-level Client Relations Specialist role focused on supporting users of Infogram remotely in Latvia. Responsibilities include client support, issue resolution, and content maintenance.
Responsibilities:
- Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
- Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
- User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
- Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools.
- Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive.
- Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance.
Requirements:
- Any experience in a client-facing role, ideally in a SaaS or digital product environment, with strong client communication skills.
- Strong written communication skills in English; additional languages are a plus.
- Comfortable working an evening shift schedule (3:00 PM – 11:00 PM CET).
- Comfortable creating clear, well-written content, with interest in creating user facing materials like help articles, reply templates, and automated responses.
- Empathetic, patient, and solution-oriented approach to client interactions.
- Self-motivated and able to work independently during evening hours.
- High-ownership mindset supported by strong problem-solving and research skills.
- Nice to Have: Experience with ticketing systems (e.g., Zendesk, Intercom, or similar).
- Familiarity with knowledge base tools and a basic understanding of SEO or AI-optimized content principles.
- Experience with data visualization or content creation tools.
- Familiarity with Infogram or similar platforms (e.g., Canva, Piktochart, Venngage).
- Experience contributing to help center or knowledge base content.
- Basic understanding of CRM tools (e.g., Salesforce, HubSpot).
Benefits:
- A fully remote-first, flexible work setup - ideal for combining with studies or other commitments.
- Teammates across 15+ countries.
- Flexible time off for work-life balance.
- Remote perks to support your home work environment.
- Health insurance, sports and well-being perk.
- Riga city center office option.
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