Field Application Specialist, Bioprocessing Systems – Downstream, Chromatography, TFF
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Job Description
Field Application Specialist supporting Sartorius bioprocessing systems, chromatography, and TFF solutions in Japan. Providing technical sales support, customer trials, training, and troubleshooting.
Responsibilities:
- Support the sales organization on existing products through product presentations, demonstrations and application studies
- Collaborate with product management on beta site testing and demonstrations for new products
- Support sales in customer process and URS analysis, and generate application trials to design optimized products
- Provide proactive technical support, answer inquiries, and resolve customer implementation problems in the field
- Support quality complaint investigations by troubleshooting and analyzing customer processes
- Collect, compile, verify, and analyze product-line performance data and customer feedback
- Report competitor product information and feedback to application specialist and product management
- Provide basic product training to internal sales and dealers
- Run external customer workshops and seminars
- Conduct trials and demonstrations, create trial reports, and collaborate on trial scope and acceptance criteria
Requirements:
- Academic degree in biological engineering, biotechnology or other life sciences related field
- Possess downstream processing knowledge and hands-on experience with relevant hardware, including purification chromatography and TFF hardware
- Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
- Proven experience in a similar position and industry is advantageous
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentation skills
- Strong customer orientation
- Proven software skills, e.g. Microsoft Office
- Native-level spoken and written Japanese
- Intermediate level spoken and written English
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