Client Services Account Coordinator
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Job Description
Home-Based Client Services Account Coordinator supporting U.S. client in promotional products industry. Delivering exceptional service and managing orders and communications efficiently.
Responsibilities:
- Responsible for responding promptly to customer and client inquiries.
- Provide customers with information on product pricing, features, and availability.
- Responsible for updating the website.
- Create presentation format and compile data for preparation of sales presentations.
- Document all order-related activities in various systems.
- Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
- Manage a high volume of inbound and outbound emails.
- Provide general day-to-day customer service to clients and vendors.
- Ad hoc duties as assigned.
Requirements:
- Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
- Experience: 3-5 years of Customer Service, Sales, Marketing, or direct promo sales experience.
- Language Proficiency: Strong verbal, written, and English communication skills.
- Technical Skills: Experience using promotional industry-specific software (Sage, ESP, CommonSku, or Syncore).
- Basic exposure to Adobe Illustrator, Photoshop, and Canva.
- Proficient in Microsoft Office Suite and Google Workspace.
- Highly skilled with Microsoft Excel.
- Experience in Salesforce, NetSuite, or 3PL/Extensiv is helpful but not a requirement.
- Experience managing clients’ inventory on front-end website and backend WMS system.
- Tradeshow and/or event material management is a plus.
- Experience with handling and processing database files for distribution/drop-shipment.
- Experience with various carriers and familiarity with available shipping methods for regular courier shipments and USPS mailings.
- Customer orientation and ability to adapt/respond to diverse types of characters.
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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