Senior Manager, Client Services
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Job Description
Senior Manager Client Services managing ERP and HRP delivery across the UK, Africa, and the Middle East. Leading a team to ensure client satisfaction and operational excellence with global leadership oversight.
Responsibilities:
- TydeCo is seeking an experienced Senior Manager of Client Services to lead HRP, ERP, client training and integration service delivery across the UK, Africa, and the Middle East (EMEA).
- This is a strategic, high-impact role for a leader who excels at enterprise-level client management, escalations, and operational oversight, ensuring consistency, quality, and efficiency across multiple service lines.
- The Senior Manager will manage a team responsible for delivering ERP, HRP, client training, and integration services, focusing on process excellence, client satisfaction, and enterprise outcomes.
- This person will work closely with global leadership, overseeing regional operations while enabling their team to leverage technical expertise without requiring deep hands-on system knowledge themselves.
- This position will report to the Executive Director of Client Services.
- Lead and manage Client Services operations across South Africa and the UKIA region.
- Act as the regional anchor for operations spanning UK, Africa, and the Middle East, ensuring consistent service delivery.
- Support the Executive Director in implementing global client service strategies.
- Align regional operations with business objectives, driving client satisfaction, retention, and revenue growth.
- Participate in global leadership meetings and virtual collaboration across time zones.
Requirements:
- Bachelor’s degree in Business, Operations, or related field; MBA preferred.
- 7–10+ years proven experience in client services, professional services, enterprise operations or c-suite leadership.
- Proven experience managing multi-country teams or regional operations.
- Experience overseeing ERP, HRP, client training and integration service delivery, enterprise deals, and escalations.
- Strong financial, operational, and P&L management skills.
- Executive client-facing experience.
- Proven experience with Sage Intacct, Sage 300 People, and iPaaS Solutions (preferred).
- Accounting background preferred (preferred).
- Multi-industry enterprise project delivery experience (preferred).
- Experience managing teams across UK, Africa, and Middle East (preferred).
- Strategic exposure to enterprise SaaS or ERP consulting environments (preferred).
Benefits:
- Work can take place either in an open office setting or remote setting with the expectation to travel onsite based on business and management needs.
- This is a full-time position that requires the ability to work a flexible and regular full-time schedule.
- It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer.
- TydeCo U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics.
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