Client Services Agent
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Job Description
Client Services Agent supporting customers for ARUP Laboratories, a clinical and anatomic pathology reference laboratory. Managing patient orders, test inquiries, and issue resolution through phone, email, and laboratory systems.
Responsibilities:
- Build and maintain customer relationships through phone, email, and other communications
- Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies
- Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
- Provide education, guidance, and resolution regarding available resources, information, and application utility
- Promote and use multiple ARUP systems to research and resolve customer issues
- Document and follow through on cases to support customer satisfaction
- Serve as a liaison between ARUP customers and technical sections
- Exercise judgment on complex job requirements to best serve patients, customers, and ARUP
- Perform other duties as assigned
Requirements:
- High School Diploma or Equivalent or better
- Ability to type at 35 WPM and use 10-key skills
- Basic computer skills, including internet proficiency and effective navigation of computer and phone systems
- For remote workers: internet download speed of 75 Mbps and upload speed of 50 Mbps, or ability to obtain this before the start date
- Ability to work Monday–Friday, 5:30 PM–2:00 AM MST, 40 hours per week
- Ability to complete approximately 9 weeks of training during the stated training schedule
- Preferred: college-level courses in medical terminology, biology, communications, or related life sciences
- Preferred: general medical laboratory experience
- Preferred: one year of customer service experience
- Preferred: familiarity with a laboratory information system (LIS)
- Preferred: intermediate computer skills, including internet proficiency
- Preferred: HIPAA training or knowledge
- Ability to comply with CDC, OSHA, and company PPE requirements in a biohazard laboratory environment
- Ability to comply with all ARUP policies and procedures
Benefits:
- Remote work arrangement
- Professional growth and continuous development
- Diversity-focused work environment
- Training schedule provided (approximately 9 weeks)
- Hourly shift differential included for nights, evenings, or weekend shifts
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