Client Services Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Services Agent supporting customer inquiries, patient orders, and laboratory testing information for ARUP Laboratories. Providing accurate, empathetic service through phone, email, and multiple internal systems.
Responsibilities:
- Build and maintain customer relationships through phone, email, and other communications
- Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies
- Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
- Foster communication and provide exceptional customer service in professional interactions
- Exercise judgment regarding complex job requirements to serve patients, customers, and ARUP
- Deliver accurate, timely performance
- Manage cases through prioritization, documentation, and follow-through
- Provide education, guidance, and resolution regarding available resources, information, and application utility
- Use multiple ARUP systems to research and resolve customer issues
- Serve as a liaison between ARUP customers and technical sections
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent required
- Ability to type 35 WPM and use 10-key skills
- Basic computer skills, including internet proficiency
- Ability to navigate computer and phone systems effectively
- Remote workers must have internet download speed of 75 Mbps and upload speed of 50 Mbps, or obtain it before the start date
- Must comply with ARUP policies and procedures
- Must communicate frequently with others
- Must use personal protective equipment in the biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies
Benefits:
- Remote work arrangement
- Professional growth and continuous development
- Diversity-focused work environment
Similar Jobs
Manager, Client Financial Services
Manager responsible for client financial services at SIRVA BGRS. Leading financial processes and ensuring effective collaboration with clients and teams.
Senior Client Service Lead
Client Service Lead managing customer relationships and operations within global payroll for strategic accounts. Overseeing service delivery and ensuring satisfaction for clients across multiple countries.
Client Services Manager
Client Services Manager for Brown and Caldwell drives sales strategy in Texas market. Leading growth and maintaining client relationships in water and wastewater engineering services.
Director of Client Services
Director of Client Services overseeing radiology revenue cycle management and client performance initiatives. Collaborating with clients and internal teams to improve operational performance and service quality.
Tax Senior Manager – Private Client Services
Tax Senior Manager overseeing tax planning and compliance for ultra-high net worth individuals. Join EisnerAmper, a leading accounting firm, and contribute to dynamic client engagements.
Lead Consultant – Client Services, Oracle Opkey
Oracle Cloud Functional Testing Consultant possessing experience in Oracle Financials and HCM. Requires independent work to design and execute test scripts for clients.
Client Service Associate
Client Service Associate overseeing healthcare client accounts and supporting project management processes with Sr. Client Service Manager. Collaborating with internal teams on service delivery and client communication.
Client Relationship Manager, Client Services – Retirement
Client Relationship Manager in charge of relationship management and service experience for retirement plans at Ascensus. Promoting plan retention and client satisfaction through strategic advice and support.
Senior Retirement Service Consultant, Client Services – Retirement
Client Services Consultant at Ascensus offering retirement plan expertise and client solutions. Coaching teams and managing client relations while securing sensitive data.
Client Care Operations Specialist
Client Care Operations Specialist providing support to veterinary clinics and pet parents with empathy and professionalism. Ensuring service standards and assisting with operational processes.
Client Service Coordinator
Remote Client Service Coordinator assisting clients with travel planning, research, and coordination of travel details while receiving training and support.
Client Service Manager, Qualified
Client Service Manager building relationships and providing client assistance for retirement plans. Working in a fast-paced environment alongside investment advisors and third-party vendors.
Director/Senior Director, Client Services Lead
Lead pivotal client services engagements for BlastX, a digital consultancy transforming customer experiences. Focus on account growth, delivery excellence, and capability development.
Account Manager, Client Services
Account Manager facilitating client relationships and managing enrollments across Texas for Sidecar Health's innovative healthcare services. Focused on group retention and satisfaction through proactive management.
Payroll & Client Service Specialist – UKG Ready
Payroll Specialist responsible for delivering payroll, technical support, and training to POA clients and internal teams. Optimizing the UKG Ready platform and managing key accounts for efficient operation.
Client Services Supervisor
Client Services Supervisor responsible for supervising Project Attorneys and ensuring quality customer service. Streamlining processes and acting as a liaison with Project Managers and Client Services management.
Senior Tax Manager – Private Client Services
Tax Senior Manager overseeing compliance and advisory services for ultra-high net worth individuals. Collaborating with Partners and managing a dynamic team in a fully remote position.
Client Services Associate
Client Services Associate collaborating with teams to support patients and clients at Guardant Health. Managing communications and documentation in a remote role with some travel for training.
Client Service Representative
Client Service Representative at Envita Medical Center providing remote support to clients inquiring about services. Focused on excellent communication and problem solving.
Bilingual Client Service Coordinator
Bilingual Client Service Coordinator providing front-line client support via multiple channels. Engaging clients while working remotely in a fast-paced environment with a focus on quality service.