Client Services Agent
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Job Description
Client Services Agent supporting customers for ARUP Laboratories, a clinical and anatomic pathology reference laboratory. Managing patient orders, test-information requests, and customer issues through phone, email, and ARUP systems.
Responsibilities:
- Build and maintain customer relationships through phone, email, and other communications
- Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies
- Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees
- Provide education, guidance, and resolution regarding available resources, information, and application utility
- Use multiple ARUP systems to research and resolve customer issues effectively and efficiently
- Document and follow through on cases to support customer satisfaction
- Serve as a liaison between ARUP customers and technical sections
- Exercise judgment on complex job requirements to best serve patients, customers, and ARUP
- Perform other duties as assigned
Requirements:
- High School Diploma or Equivalent or better
- Ability to type at least 35 WPM
- 10-key skills
- Basic computer skills, including internet proficiency and ability to effectively navigate computer and phone systems
- Remote workers must have 75 Mbps internet download speed and 50 Mbps upload speed, or be able to obtain them before the start date
- Ability to work the stated 7-On/7-Off B week schedule and training schedule
- Preferred: college-level courses in medical terminology, biology, communications, or related life sciences
- Preferred: general medical laboratory experience
- Preferred: one year of customer service experience
- Preferred: familiarity with a laboratory information system (LIS)
- Preferred: intermediate computer skills, including internet proficiency
- Preferred: HIPAA training or knowledge
- Must use personal protective equipment in the biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies
- Must comply with ARUP policies and procedures
Benefits:
- Remote work
- Shift differential for nights, evenings or weekend shifts included in the estimated hourly rate
- Professional growth and continuous development
- Diversity-focused work environment
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