Client Services Executive
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Job Description
Client Services Executive responsible for direct communication with USA-based clients. Delivering comprehensive support and overseeing operations tasks for smooth client experiences.
Responsibilities:
- Day-to-day communications with clients via live chat, email, and phone call.
- Communications with clients are performed to standard of excellence for client experience and respect to Compliance and regulations.
- Maintaining SLA timeframe of response within 48 business hours.
- Troubleshooting and investigating of issues with app/app functions as issues are reported by clients.
- Manual verification of new clients via verification platform Mitek/HooYu.
- Assisting with payments tasks as needed.
- Maintaining daily Pull Request for special request card deliveries for clients.
- Completing necessary trainings to maintain knowledge of necessary regulations.
- Responsible for responding to clients inquiries regarding redeeming their gold.
Requirements:
- Client support experience essential
- Polite and helpful telephone manner
- Good writing skills as will be required to email clients
- Experience of working in financial services or regulated environments
- Live in Colorado USA and happy to work remotely for an initial period of time
Benefits:
- Enhanced vacation time ( 30 days inclusive of 10 recognized US holidays)
- 401k with 3% Company contribution
- Contribution towards Healthcare
- Fee free Glint account
- Free eye tests and contribution towards eyewear
- Options in the Company at current strike price
- Online training access
- Paid for team events ( virtual & in person)
- Laptop, IT equipment and training will be provided
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