Client Services Manager
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Job Description
Client Services Manager leading healthcare client communication and management. Managing requests, deliverables, and supporting onboarding in a fully remote setting.
Responsibilities:
- Lead day-to-day communication for assigned health plan clients
- Manage requests and deliverables with tight tracking
- Coordinate outreach, scheduling, field ops, reporting
- Build client reports, dashboards, and status updates
- Flag risks early and drive fixes fast
- Maintain milestones, notes, and documentation
- Support onboarding and launch of new programs
Requirements:
- Healthcare client services or operations experience
- Experience working with healthcare clients
- Strong Excel skills (pivots, VLOOKUP, formulas)
- Clear written and verbal communication
- Manage multiple programs independently
- Work standard U.S. business hours, remote-ready
Benefits:
- Health, dental, vision
- PTO
- 100% remote
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