Client Success Advisor
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Job Description
Client Success Advisor managing relationships for high-value client accounts in a remote position. Responsible for client retention, account growth, and collaboration with internal teams.
Responsibilities:
- Own and manage a portfolio of high-value client accounts
- Conduct structured client touchpoints with prepared agendas
- Identify and close expansion opportunities within existing accounts
- Monitor client consumption relative to plan scope
- Step into active Client Specialist conversations when larger commercial opportunities arise
- Hold delivery teams accountable on quality and timeliness
- Lead monthly client review meetings
- Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets
- Coordinate with delivery, support, and development teams on larger engagements
- Maintain ownership of the client relationship throughout
Requirements:
- 4+ years managing client relationships in a B2B services or agency environment
- Strong experience with WordPress and web technology services
- Demonstrated ability to identify and close account expansion opportunities
- Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades
- Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention
- Ability to work across teams and step into active colleague workflows when the client situation warrants it
- Strong remote communication skills
- Able to build trust and manage relationships without in-person interaction
- Comfortable operating in a role with evolving structure
Benefits:
- Fully remote position
- Must be available during US business hours
- No travel anticipated
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