Client Success Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Success Agent managing customer service issues, provider assignments, rates, and contract compliance for The Facilities Group’s janitorial services.
Responsibilities:
- Resolve customer service issues
- Monitor provider activity and assignments
- Negotiate service rates
- Ensure service contract compliance
- Work cooperatively with customers, independent service providers, and internal departments
- Manage operational activities for customer accounts
Requirements:
- One year of working experience managing small to mid-size customer service contracts in the janitorial or floor care industry, or an equivalent combination of training and experience
- Intermediate knowledge of MS Office products
- Excellent organizational skills
- Adaptability in a fast-paced environment
- Attention to detail and accuracy
- Time management skills
- Ability to communicate clearly and informatively
- Ability to multitask
- Ability to influence and self-motivate
- Ability to meet or exceed deadlines
- Mountain Time Zone preferred
Benefits:
- Remote work
- Monday–Friday schedule, 8:00 AM–5:00 PM
- Equal employment opportunities
- Reasonable accommodation for disabilities
- Reasonable accommodations under the Pregnant Workers Fairness Act
Similar Jobs
Product Analytics Consultant, Customer Success Manager
Product analytics consulting and customer success for Omtera’s international technology clients. Implementing Mixpanel-based analytics, driving adoption, renewals and measurable product growth.
Client Success Specialist
Client Success Specialist translating client goals into creative direction for Deer Designer’s design subscription service. Improving briefs, communication, workflows, and client outcomes remotely from Brazil.
Client Success Agent
Remote Client Success Agent supporting The Facilities Group’s janitorial and maintenance accounts. Resolving service issues, monitoring providers, negotiating rates, and ensuring contract compliance.
Senior Customer Success Manager
Senior Customer Success Manager guiding large customers through onboarding, implementation, renewals, and expansion at 11:11. Driving customer value, QBRs, training, and growth opportunities.
Customer Success Manager
Customer Success Manager serving as Cennox’s client contact, managing service accounts and resolving escalations. Reviewing performance and promoting additional services remotely across the US.
Federal Customer Success Manager
Federal Customer Success Manager guiding government clients through secure networking implementations at Versa Networks. Coordinating projects, mitigating risks, and driving customer value and growth.
Client Success Manager
Client Success Manager helping Canadian organizations improve security posture through strategic penetration-testing partnerships. Managing renewals, account growth, client advocacy, and long-term cybersecurity planning.
SMB Customer Success Manager
Customer Success Manager onboarding and growing Egyptian SMB dental customers for Overjet’s dental AI platform. Supporting adoption, retention, troubleshooting, and product feedback.
Customer Success Manager
Customer Success Manager leading global support operations for iRESTORE, a beauty and wellness technology brand. Driving service quality, retention, sales, and team performance.
340B Client Success Manager
340B Client Success Manager building enterprise healthcare client relationships. Driving software adoption, retention, satisfaction, and revenue growth through Salesforce and strategic advisory.
Customer Success Leader
Líder de Customer Success para Astroselling, impulsando retención, adopción y crecimiento de clientes de e-commerce. Liderando equipos remotos y optimizando procesos mediante métricas SaaS.
Customer Success Manager
Customer Success Manager für GWP-Digital und digitale Steuerprozesse. Betreuung von Steuerkanzleien und Mandanten bei fino taxtech, einem Anbieter von Tax-Tech-Lösungen.
Customer Success Manager
Customer Success Manager supporting GoodTime’s Small Business and Mid-Market customers. Driving adoption, retention, and expansions for AI-powered interview scheduling automation.
Customer Success Specialist
Customer Success Specialist supporting human service providers using PrecisionCare’s EHR SaaS platform. Managing implementations, retention, training, and customer growth across an assigned territory.
VIP CRM Lead
VIP CRM Lead developing customer communication journeys and engagement strategy. Coordinating analytics, operations, product, and regional teams for RISK’s international iGaming business.
Team Lead – Case Management, Client Success
Team Lead managing a large case management and client success team for ReWorks Solutions. Driving KPIs, coaching, escalations, and service quality during U.S. hours.
Customer Success Manager
Customer Success Manager managing onboarding, retention, revenue capture, and growth for Column, a public-information software platform serving governments, law firms, and media.
Director of Customer Success
Director modernizing customer implementation, support, and success for Paubox’s HIPAA-compliant email security platform. Leading AI-native post-sales operations for 9,000+ customers.
Customer Success Manager II
Customer Success Manager II guiding global media clients at Nielsen, a company powering better media insights. Managing account health, escalations, reporting, renewals, and growth opportunities.
Customer Success / Support Operations Evaluator
Customer success evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality and providing structured feedback to improve frontier AI systems.