Client Success Agent
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Job Description
Client Success Agent managing operational activities and customer service issues for The Facilities Group. Ensuring client satisfaction and compliance with service contracts working remotely.
Responsibilities:
- Partner with client-specific locations to provide updates and support on services planned and rendered.
- Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
- Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following up on completion, and invoicing the client.
- Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
- Serve as the liaison between the client and Independent Service Provider (ISP).
- Manage customer concerns as they arise in a timely and professional manner.
- Accurately manage and update ISP and client activities in JANIT.
- Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.
Requirements:
- Previous remote work experience (Preferred)
- High school diploma or GED.
- At least one-year of proven customer service experience in any industry. (Preferred)
- Adaptable and able to work in a fast-paced environment.
- Strong attention to detail.
- Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
- Excellent time management skills.
- Clear and effective communicator.
- Ability to multi-task.
- Self-motivated with a go-getter attitude.
- Meet or exceeds deadlines.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
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