Client Success Coordinator
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Job Description
Client Success Coordinator at Vheda Health supporting Client Services team in managing day-to-day tasks. Efficiently coordinating projects and facilitating collaboration in a remote work environment.
Responsibilities:
- Support Vheda’s Client Services team in researching, scheduling, planning, executing, and managing day-to-day tasks.
- Efficiently coordinate project requirements, timelines, deadlines and follow-up to ensure timely and successful project completion.
- Participate in client status calls, capture meeting notes, and update status reports regularly.
- Develop an extensive understanding of Vheda’s service offering, demonstrating the ability to articulate and position these solutions within existing and potential accounts.
- Prepare agendas for client meetings and related account administration.
- Track, monitor, and generate monthly reports.
- Conduct thorough research on clients, state initiatives, competitors, and industry trends to provide valuable insights and support informed decision making.
- Help facilitate seamless collaboration, contributing to the team’s overall success and effectiveness.
- Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.
Requirements:
- BA/ BS Degree or equivalent
- 1-3 years or more in a support role
- Innate ability to follow process
- Ability to effectively collaborate with others
- Excellent written and verbal communication, time management, and organizational skills
- Impeccable attention to detail
- Must be responsive, action-oriented, and able to build trust with various stakeholders
- Proven competence to initiate and drive projects through to completion
- Strong knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc).
Benefits:
- Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
- 401(k)
- Unlimited paid time off
- 12 paid company holidays
- Engaging team events.
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