Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at Benifex, driving customer value and engagement through relationship building and platform adoption. Managing a portfolio of domestic and global customers.
Responsibilities:
- Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
- Build trusted relationships with a range of customer stakeholders, including senior leaders
- Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
- Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
- Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
- Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
- Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment
Requirements:
- Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
- Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
- Confidence working with senior customer contacts and navigating challenging or sensitive situations
- Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
- Excellent communication and relationship‑building skills, with a customer‑first mindset
- A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.
- Bonus points for:
- Experience within Employee Benefits, HR Tech, or a related SaaS domain
- Exposure to large enterprise and/or global customer accounts
Benefits:
- Flexible work – choose a working setup that works for you
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Similar Jobs
Principal Customer Success Manager
Customer Success Manager managing customer relationships within NiCE CX team for long-term engagement. Ensuring adoption and value realization throughout the customer lifecycle via strategic partnerships.
Senior Partner Success Strategist
Senior Partner Success Strategist at Action Squared providing remote support and training for partners. Ensures effective tool usage and contributes to positive partner experiences.
Customer Success Manager
Customer Success Manager for Axya's procurement platform serving manufacturing industry. Overseeing end-to-end project management and customer operations across Canada and the USA.
Customer Success Partner
Customer Success Partner providing remote support to clients at Sally Beauty. Ensures customer retention and satisfaction through proactive communication and order support.
Strategy & Operations Analyst, Customer Success
Strategy & Operations Analyst at EverCommerce focusing on data-driven outcomes across customer lifecycle. Responsible for operational management in Customer Success and cross-functional coordination.
Senior Manager, Customer Success
Senior Manager leading a Customer Success team to operationalize privacy at scale. Driving team performance and customer satisfaction at DataGrail.
Customer Success Manager
Customer Success Manager responsible for ensuring value realization for Mid-Market customers at Boulevard. Leading account health and relationship management with sophisticated self-care businesses.
Regional Director – Partner Success
Regional Director of Partner Success managing partnerships with K-12 districts in Florida and Georgia. Fostering relationships to support partner satisfaction, retention, and growth opportunities.
Analista de Sucesso do Cliente – CSM
Customer Success Analyst at VExpenses focused on reducing churn and driving satisfaction for medium and large clients. Engaging with key accounts and implementing strategies for business growth.
FCRM High Risk Reviews Analyst
Financial Crime Risk Analyst providing analytical support for FCRM programs and processes at TD Bank. Collaborating with stakeholders to deliver AML, ATF, Sanctions, and ABAC programs.
Senior Customer Success Manager
Senior Customer Success Manager at Sourcegraph managing enterprise customer accounts. Driving product adoption, customer engagement, and strategic outcomes with high-performing teams.
Customer Success Coordinator
Customer Success Coordinator improving customer lifecycle and support engagements for ArborXR's XR device management platform. Focuses on operational excellence and proactive communication across customer accounts.
Consultor de Customer Success – Pleno
Customer Success Consultant in a leading dental software in Brazil, focusing on client expansion and technology sales.
Senior Dealer Success Manager
Senior Dealer Success Manager driving performance and growth for Curbee's automotive partners through mobile service. Collaborating with dealership leadership to enhance utilization and expand high-performing accounts.
Client Experience Specialist
Client Experience Specialist providing IT sales support through timely responses and order management. Collaborating with teams to enhance customer experience and service efficiency.
Customer Success Agent
Customer Success Agent supporting clients at global music-tech company, reporting to the Customer Success Manager remotely from Panama. Handling inquiries and ensuring optimal product use.
Manager – CRM & Sales Operations
Manager of CRM & Sales Operations at Live Nation, overseeing user administration, training, and data operations. Responsible for supporting Salesforce tools and systems for internal users.
Coordinator, CRM & Sales Operations
Coordinator providing Salesforce support, routine data operations, and report assistance at Live Nation. Collaborating with internal teams to ensure data accuracy and system support.
CRM Support Analyst, Dynamics 365 Jr/Mid-level
Support Analyst at Stefanini assisting CRM users with technical troubleshooting and incident resolution for Microsoft Dynamics 365. Involved in automations and teamwork across squads for effective operations.
Client Success Specialist
Client Success Support role at WeAssist leveraging AI tools for enhanced client support and operational efficiency. Responsibilities include monitoring team productivity and addressing performance issues.