Senior Client Success Manager
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Job Description
Senior Client Success Manager serving as primary contact for attorney and law firm clients. Ensuring exceptional client experiences and measurable campaign success through collaboration with marketing teams.
Responsibilities:
- Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
- Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
- Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
- Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
- Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
- Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
- Recommend marketing products, services, and strategies aligned with each client's goals and business needs
- Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
- Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth
Requirements:
- 4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing role
- Demonstrated experience managing client relationships and supporting performance-driven digital marketing campaigns
- Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing
- Proficiency with content management systems such as WordPress
- Familiarity with website analytics, tracking platforms, and performance optimization best practices
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced, collaborative environment
- Strong analytical mindset with a passion for delivering outstanding client service and driving measurable results
Benefits:
- Remote-first working environment
- Performance based bonuses to reward excellence
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching to help you plan for your future
- 6 weeks of paid parental leave for new parents
- $2000 annual tuition reimbursement for continued education
- Monthly data stipend to support your remote work environment
- Paid Vacation and sick time off for work-life balance
- 11 paid holidays to enjoy throughout the year
- Paid days for a Cause to give back to your community
- Paid birthday holiday to celebrate your special day
- Comprehensive Employee Assistance Program for personal support
- Leadership and career advancement opportunities
- Anniversary rewards to celebrate milestones
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