Senior Partner Success Strategist
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Job Description
Senior Partner Success Strategist at Action Squared providing remote support and training for partners. Ensures effective tool usage and contributes to positive partner experiences.
Responsibilities:
- Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes.
- Provide first-line back up for L1 and/or Jr coverage gaps.
- Lead the technical escalation and bug resolution process for Action Network and/or Action Builder.
- Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience.
- Maintain up-to-date and working knowledge of toolset features.
- Regularly lead documentation updates during toolset deploy cycles.
- Share and implement feedback to improve partner resources.
- Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences.
- Lead upskill opportunities for L1 and/or Junior team members for specialization area.
- Collaborate across teams to ensure organizational alignment for specialized projects/programs.
Requirements:
- 3 to 5 years experience as an Action Network and/or Action Builder user.
- 3 to 5 years experience of partner, customer or client engagement via direct retention, support, service or training experience.
- Technical writing experience.
- Experience with progressive movement technologies.
- Experience in mobilization or organizing strategies within the progressive movement.
- Empathy for customers and a passion for user experience and journey.
- Technical support experience via a ticket management system.
- Proven ability to lead and execute with a partner-centric approach.
- Self-motivated and resourceful approach to problem-solving.
- Proven ability to successfully execute in collaborative, cross-team projects.
- Up to 2 years of project management experience with ability to lead and manage cross-team collaborative projects through completion.
- Expert and proactive communication skills via multiple mediums.
- Interest in building technical knowledge and knowledge of adult learning principles.
Benefits:
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
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