Regional Director – Partner Success
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Job Description
Regional Director of Partner Success managing partnerships with K-12 districts in Florida and Georgia. Fostering relationships to support partner satisfaction, retention, and growth opportunities.
Responsibilities:
- Serve as a trusted partner for district leadership, fostering strong and collaborative relationships with superintendents, board members, district leaders, and other senior stakeholders.
- Develop and maintain a strong understanding of assigned district contracts, service expectations, commitments, deliverables, and partnership requirements.
- Proactively identify and address partner needs to support satisfaction, retention, contract alignment, and organizational goals.
- Support partner retention, renewal readiness, and appropriate upsell, cross-sell, and expansion opportunities within existing partnerships.
- Develop and execute partner success plans for each assigned district, focusing on partner satisfaction, retention, renewal readiness, partnership health, and appropriate growth opportunities.
- Use evidence-based insights, including enrollment trends, funding metrics, Graduation Candidate outcomes, engagement trends, and satisfaction indicators, to customize support and recommendations for districts.
- Monitor and report on partner performance metrics, including enrollment growth, Graduation Candidate outcomes, engagement trends, and satisfaction indicators.
- Leverage data analysis tools, including Excel and Sheets, to manage and interpret performance data and inform partner success strategy.
- Present regular updates to district stakeholders, highlighting successes, challenges, partnership health, and actionable insights.
- Partner with Regional Vice Presidents, executive leadership, and internal stakeholders to monitor partnership health, review contract-related requirements, identify potential risks or gaps, and support follow-through on action items.
- Support audit and compliance-related reviews connected to district contracts, partner expectations, required deliverables, documentation needs, and operational follow-up.
- Assist with identifying, organizing, and tracking audit and compliance-related items that may require action from Operations, RVPs, executive leadership, or other internal teams.
- Escalate potential contract, compliance, audit, or partner concerns to the appropriate internal leaders and support timely follow-through.
- Collaborate with cross-functional teams, including marketing, operations, sales, finance, and product, to support seamless service delivery, partner experience, and internal alignment.
- Represent Acceleration Academies at district meetings, community events, and conferences to strengthen visibility and partnership engagement.
- Facilitate proactive issue resolution to maintain alignment with partner expectations and organizational goals.
- Support change management initiatives that help Acceleration Academies adapt to evolving partner needs and organizational priorities.
Requirements:
- Bachelor’s degree in Education, Business Administration, or a related field preferred.
- 5+ years of experience in customer success, partner success, educational partnerships, district partnerships, account management, or a related client-facing role.
- Experience supporting K-12 districts, education organizations, public-sector partners, or complex customer relationships.
- Strong relationship management skills with the ability to support partner satisfaction, retention, renewal readiness, and growth opportunities.
- Ability to understand district contracts, partner expectations, compliance requirements, audit-related needs, and service commitments.
- Strong analytical skills with the ability to use data, trends, and performance metrics to identify insights and support partner success.
- Proficiency with Excel, Sheets, CRM tools, and other systems used to track partner activity, performance, and engagement.
- Familiarity with K-12 funding models, FERPA, Title I, EdTech tools, LMS platforms, or program evaluation methods preferred.
- Certification or experience in change management methodologies, including Prosci or ADKAR, preferred.
Benefits:
- Competitive Compensation: Up to $125,000 base salary + bonus eligibility
- Retirement Savings: 401(k) plan with up to a 4% company match to help secure your future.
- Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.
- Flexible Paid Time Off: Encouraging a healthy work-life balance through adaptable FTO.
- Wellness Support: Employer-paid financial wellness programs and access to mental health resources.
- Employee Referral Incentives: Rewarding you for helping us build a talented team.
- Professional Development Opportunities
- Bonus Opportunities: Celebrating milestones and achievements with performance-based bonuses.
- Company-provided equipment
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