Customer Success Partner
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Job Description
Customer Success Partner providing remote support to clients at Sally Beauty. Ensures customer retention and satisfaction through proactive communication and order support.
Responsibilities:
- Serve as the primary virtual point of contact for assigned accounts
- Build and maintain strong customer relationships through phone, email, text, and virtual engagement
- Process customer orders accurately and efficiently while resolving order-related issues
- Proactively communicate promotions, new product launches, education opportunities, and business initiatives
- Support customer awareness and engagement around company programs, offers, and resources
- Partner closely with field sales teams and leadership to ensure continuity of customer support
- Respond to customer inquiries related to products, pricing, inventory availability, and account needs
- Support customers through service recovery situations and escalate issues appropriately when needed
- Maintain accurate customer records and engagement activity within Salesforce
- Monitor account trends and identify customer risks, concerns, or support opportunities
Requirements:
- 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
- Strong communication and relationship-building skills
- Ability to manage multiple customer accounts and priorities simultaneously
- Highly organized with strong follow-through and attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
- Proficiency in Microsoft Office, Salesforce and order management systems
- Beauty industry experience preferred
- Experience supporting customers in a virtual or remote environment preferred
Benefits:
- Remote
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