Client Success Executive
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Job Description
Client Success Executive managing Texas healthcare accounts for EMS revenue cycle services. Driving retention, financial performance, client reviews, and operational improvements through data analysis and relationship management.
Responsibilities:
- Independently manage a portfolio of healthcare client accounts with varying service scopes and strategic priorities
- Apply EMS billing and account management knowledge to support client performance, resolve issues, and improve financial outcomes
- Resolve client escalations independently and involve leadership based on impact and risk
- Identify risks, trends, opportunities, financial improvements, and operational optimization within client accounts
- Analyze revenue cycle, accounts receivable, and operational data
- Lead client meetings, presentations, and business reviews, including agendas, performance insights, discussion, and action plans
- Communicate compliance and regulatory updates to clients and support implementation
- Partner with internal teams to coordinate services, projects, and implementations
- Maintain accurate documentation of client interactions, decisions, and deliverables
- Support contract renewals, client engagement, and retention strategies
- Share knowledge, best practices, and guidance with peers
- Travel to support client needs and attend company meetings
Requirements:
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
- 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles
- Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts
- Strong analytical, presentation, and relationship-management skills
- Ability to communicate insights effectively
- Ability to manage competing priorities, deadlines, and client expectations independently
- Proficiency in English for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients
- Candidates must reside in Texas
- Must be authorized to work in the United States now and in the future
- Role does not offer current or future visa sponsorship
- Experience with Salesforce, Smartsheet, MS Project, or similar tools preferred
- Experience in EMS or healthcare revenue cycle environments preferred
- Quiet, private workspace and reliable internet connection required for remote work
- Ability to travel frequently to support client needs and attend company meetings
- Ability to perform the essential functions of the position, with or without reasonable accommodation
Benefits:
- Discretionary bonus plan
- Comprehensive benefit package
- Retirement plan
- Health coverage
- Paid time off
- Necessary work equipment, including a computer, monitor, keyboard, mouse and headset
- Reasonable accommodations for qualified individuals with disabilities
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