Client Success Manager
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Job Description
Client Success Manager helping German allied-health clients implement VALD human-measurement technology. Supporting onboarding, education, relationships, and ongoing client success remotely.
Responsibilities:
- Manage client onboarding and support clients in implementing VALD systems successfully
- Build strong client relationships through online methods and occasional face-to-face interactions
- Identify client support needs and opportunities for growth
- Deliver online client presentations using Microsoft Teams
- Track and report activity using HubSpot, Microsoft Suite, and email
- Manage multiple assignments and support requests simultaneously
- Work independently and collaboratively with other team members
- Support and educate clients on VALD systems and solutions
- Become a subject matter expert on VALD technology and systems
- Collaborate with internal and external stakeholders to maximize client satisfaction
Requirements:
- Extensive current or previous use of VALD Technology
- Experience working in a clinical or high-performance setting
- Physiotherapist, athletic trainer, exercise physiologist, or sports scientist background, or equivalent client-focused experience
- Ability to understand and communicate the client’s perspective and challenges
- Excellent grammar, spelling, proofreading, verbal, and written communication skills
- Demonstrated ability to build positive relationships quickly
- Ability to think creatively to find appropriate solutions
- Adaptable and willing to learn new skills and processes
- Ability to become an expert on VALD systems
- Ability to travel for work
- Empathy
- Attention to detail and commitment to quality control
- Strong critical thinking, analytical, and strategic problem-solving skills
- Highly organized with practical time management skills
- Prior experience using VALD systems
- Comfortable supporting and educating clients
- Ability to work with many internal and external stakeholders
- Successful completion of acceptable identity and criminal record background checks
Benefits:
- Opportunity to work in a company redefining allied healthcare
- Learn from high-performing individuals and teams across various disciplines
- Down-to-earth, inclusive and vibrant team
- Regular travel opportunities to get the entire VALD team together for ongoing development
- Latest equipment and remote setup
- Inclusive work environment and commitment to diversity
- Background checks conducted by the employer
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