Client Success Manager
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Job Description
Client Success Manager leading partner onboarding and success at a fast-growing telehealth company. Driving adoption and retention while managing daily client interactions remotely.
Responsibilities:
- Lead partner onboarding from sales handoff to launch.
- Build partner success plans and track adoption KPIs.
- Run business reviews with clear data and next steps.
- Manage client questions, issues, and escalations.
- Coordinate with product, engineering, billing, and care teams.
- Document workflows and create partner playbooks.
- Drive adoption, retention, and account growth.
Requirements:
- 2+ years in client success, partner success, or implementation.
- Health tech experience with payer or insurance workflows.
- Strong Excel or Google Sheets skills.
- Experience with reporting, pivots, and partner metrics.
- Able to work Eastern Time business hours.
- Comfortable managing custom partner setups.
- SFTP or API workflow exposure (nice to have).
- Experience with health plans or managed care (nice to have).
- QBR or ABR presentation experience (nice to have).
- Startup experience with limited tools (nice to have).
Benefits:
- Fully remote work across the U.S.
- Flexible schedule within ET business hours.
- High growth potential for the right candidate.
- Great benefits and startup upside.
- Laptop provided.
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