Customer Success Manager
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Job Description
Customer Success Manager at StarTech.com building technology relationships within Global 5000 organizations. Leading strategic customer engagement to drive long-term loyalty and revenue growth.
Responsibilities:
- Build and nurture relationships with Technology professionals at high opportunity end customers.
- Identify and deliver new value propositions that strengthen customer loyalty.
- Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences.
- Facilitate seamless cross-functional collaboration within the broader organizational matrix.
Requirements:
- At least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industry.
- Track record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chain.
- Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizations.
- Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth.
- Experience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectives.
Benefits:
- Remote work environments
- Continuous use of a multi-monitor workstation with frequent video calling
- Ability to travel as required for customer meetings, industry events, and internal in-person meetings at the company office(s)
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