CRM Associate
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Job Description
CRM Associate delivering Slate-related consulting services to Encoura campus partners. Engaging virtually and managing multiple projects to achieve communications and enrollment goals.
Responsibilities:
- Provide specific CRM-related services to assigned campus partners, most typically CRM Consulting (either project or hours-based), Slate system implementations, or Slate-hosted communications development
- Be a positive representative of Encoura and our brand in the marketplace, conducting all activities with the highest degree of professionalism and integrity
- Engage virtually with Encoura CRM Solutions campus partners using several web-calling services such as Zoom, etc. with a high level of comfortability leading conversations while demonstrating concepts
- Manage and work with sensitive and legally protected student data on behalf of Encoura campus partners; maintain knowledge on requirements for handling sensitive student data
- Provide feedback to the VP, CRM Solutions on ways to accelerate the sales cycle, enhance sales, and improve company brand and reputation
- Provide feedback to VP, CRM Solutions on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to clients by extending company offerings
Requirements:
- Significant experience in higher education admissions including 5-7 years of admissions experience
- At least 3+ years’ experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform
- Flexibility in your current full-time or part-time employment to accommodate scheduling remote calls (Zoom) with assigned campus partners
- Strong demonstrated ability to problem-solve process and technical issues to provide recommendations and implement solutions in a timely manner
- Ability to maintain discretion and confidentiality while working with large amounts of sensitive information and student records
- Capacity to develop strategies to build CRM functionality and resolve campus partner issues
Benefits:
- Professional development opportunities
- Remote work options
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