Client Success Manager
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Job Description
Client Success Manager guiding dealerships through onboarding and training on NCC's Complete Credit platform. Acting as a main contact to ensure successful client adoption and value delivery.
Responsibilities:
- Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform
- Serve as a trusted partner, driving best practices and measurable adoption across accounts
- Partner with dealership management to customize workflows and optimize credit processes
- Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
- Monitor key metrics around product utilization, satisfaction, and SLA adherence
- Identify opportunities to streamline processes, enhance user experience, and improve results
- Maintain detailed documentation, including health check plans, issue logs, and status reports
- Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
- Represent the voice of the customer internally to influence the roadmap and product improvement
Requirements:
- 3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
- Excellent communication and presentation skills, both in person and virtual
- Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
- Hands-on experience with web-based software and mobile applications
- Strong analytical, problem-solving, and decision-making skills
- Familiarity with automotive retail operations — dealership experience strongly preferred
- Willingness to travel up to 60% for onsite dealer launches and trainings
- A proactive, customer-first mindset — you’re passionate about helping clients win
Benefits:
- Medical, Dental, Vision Insurance
- Company Paid Life and Short-Term Disability Benefits
- Voluntary opportunity to purchase Supplemental Life and Disability Benefits
- Unrestricted Paid Time Off
- 401k Plan
- Generous uncapped compensation plans for sales positions
- Dynamic Team Culture
- Opportunity to work hybrid or fully remote in some roles
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