Client Support Associate
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Job Description
Client Support Associate role at Santander ensuring client satisfaction in the financial services industry. Handling inquiries and addressing issues while enhancing customer experience remotely.
Responsibilities:
- Ensure client's needs are managed to the highest level of satisfaction
- Collaborate with internal operational and portfolio management to address client needs
- Proactively offer creative solutions to improve or enhance client experience
- Participate and sometimes lead projects as needed
Requirements:
- Bachelor's Degree or equivalent work experience - Required
- Bilingual (Spanish/English) - Required
- 5+ Years Customer service, Business process, or Project Management experience - Required
- 3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills
- Knowledge of bank products, procedures and customer service
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
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