Client Support Representative, Tier 3
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Job Description
Client Support Representative facilitating client success and satisfaction through tier-3 support for VS Media's live video chat platform. Role involves managing client inquiries and resolving issues promptly.
Responsibilities:
- Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat
- Providing white-glove support to our most prestigious clients
- Assisting in the optimal delivery of tier-2 and tier-1 support services as needed
- Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients
- Facilitating the execution of our compliance obligations.
Requirements:
- 6+ months of customer support-based experience
- Outstanding communication and interpersonal skills
- Strong typing skills
- Excellent critical thinking and problem-solving abilities
- Applicants must be comfortable with working around adult content.
Benefits:
- Medical, dental and vision
- 401K with company match
- Generous, employer funded life insurance
- Voluntary accident insurance
- Long-term disability
- Paid vacation and sick time
- 10 paid company holidays per year
- Employee resource program, employee recognition program, gym benefit, and employee referral program
- Two paid Office Closures per year
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