Client Support Specialist
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Job Description
Client Support Specialist providing direct support in billing and payment processing as part of revenue cycle management. Managing accounts receivables and communication for client inquiries with focus on efficiency.
Responsibilities:
- Provide direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.
- Perform basic claim scrubs
- Input data into insurance portals
- Perform preliminary and in-depth (code specific) insurance verifications
- Prepare documentation for prior authorization submission
- Check claim status per client partners’ specifications
- Mail paper claims
- Investigate and report on claim denials
- Conduct follow-up phone calls to insurance companies to manage accounts receivables
- Run monthly reports as specified by the client partners
- Communicate clearly and efficiently with team members
- Other roles may be added as professional development and training is completed
- Other tasks may be assigned by Leadership Team as needed
Requirements:
- High school diploma required.
- Minimum of 1-2 years of prior medical office experience required
- O&P Admin or billing experience preferred
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Benefits:
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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