Clinical Coordinator II – Medication Therapy Management
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Job Description
Clinical Coordinator supporting CVS Health’s medication therapy management and clinical trial operations. Coordinating administrative tasks, quality reviews, compliance, and stakeholder collaboration remotely.
Responsibilities:
- Coordinate daily tasks and assignments supporting the planning, execution, and completion of clinical trials
- Contribute to operational strategies optimizing clinical trial processes, timelines, and resources
- Perform quality reviews of clinical research guidelines, tools, and templates for regulatory, safety, quality, and confidentiality compliance
- Provide insight into risk management strategies and contingency plans addressing trial timelines, data quality, and patient safety
- Define quality assurance processes and control measures for clinical trial data integrity, confidentiality, and accuracy
- Identify clinical trial operations process improvements and recommend methods to improve outcomes
- Collaborate with investigators, study coordinators, regulatory agencies, ethics committees, and other stakeholders throughout trial lifecycles
- Ensure adherence to external protocols, regulatory requirements, and ethical guidelines
- Guide and support the clinical operations team through mentoring, performance support, professional development, and promoting a positive work environment
- Provide organized, accurate, and timely call center support to clinical pharmacists through administrative task prioritization
Requirements:
- Previous experience in a call center environment
- Experience maintaining focus and meeting goals in a work from home environment
- Excellent spoken and written communication skills
- Basic computer skills and proficiency with Microsoft Office products
- Exceptional prioritization and organizational skills
- Acts with integrity and uses sound judgment in dealing with confidential information
- Licensed Pharmacy Tech preferred
- Familiarity with prescription medications preferred
- 7 Months with the MTM Ops department and Meets Expectations in all core metrics
- High School Diploma or equivalent GED
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay
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