Clinical LVN, Bilingual
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Job Description
Clinical LVN/LPN supporting patients with real-time health monitoring and interventions remotely. Working in a fast-growing healthcare-tech setting focusing on chronic care management and patient engagement.
Responsibilities:
- Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
- Handle inbound phone calls and route appropriately based on clinical urgency
- Route non-clinical inbound calls to the appropriate departments across the company
- Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
- Collaborate with providers to coordinate timely and effective patient care
- Perform monthly wellness assessments and complete comprehensive chart reviews
- Accurately document all patient interactions in our clinical platform in real time
- Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
- AI Fluency Requirement – Non Negotiable
Requirements:
- Active LVN/LPN license required
- Proficient with computers, EMRs, and telehealth tools
- Strong communication and organizational skills
- Bilingual Proficiency: Fluent in English and Spanish
- At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Benefits:
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
- Competitive base pay of $24-$26 per hour.
- Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
- Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment
- Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
- 5% Bilingual Pay Allowance
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