Clinical Operations Analyst
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Job Description
Clinical Operations Analyst improving clinical workflows and reporting for Liberty Dental Plan, a healthcare organization. Delivering analytics, process improvements, and project coordination for clinical leadership.
Responsibilities:
- Analyze clinical and operational data to identify trends, findings, risks, and improvement opportunities
- Develop and deliver routine and ad hoc reports for clinical leadership
- Track KPIs and provide actionable insights for data-driven decision-making
- Review data accuracy and ensure reporting integrity and reliability
- Prepare executive-level presentations, project updates, and stakeholder communications
- Provide recommendations supporting organizational and clinical objectives
- Evaluate clinical workflows and operational processes for efficiency improvements
- Support implementation of processes, tools, and operational initiatives
- Participate in UAT and validation activities for clinical system enhancements and implementations
- Assess system effectiveness and recommend process or workflow improvements
- Document and maintain standardized procedures, workflows, and best practices
- Create and update onboarding, training, and operational excellence documentation
- Coordinate initiatives, monitor progress, and identify risks or delays
- Recommend solutions and mitigation strategies for successful project outcomes
- Facilitate meetings, project discussions, and stakeholder touchpoints
- Liaise between clinical teams and operational leadership
- Provide consultative support to clinicians and business partners
- Foster cross-department collaboration and alignment on goals and initiatives
Requirements:
- Bachelor's degree in Healthcare Administration, Business Administration, Risk Management, or a related field, or an equivalent combination of education and experience
- Minimum of 2 years of experience in healthcare operations, compliance, oversight, analytics, or a related environment
- Knowledge of State Medicaid programs
- Strong analytical skills, including interpreting data and identifying trends, opportunities, and areas for improvement
- Excellent organizational skills and ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills
- Ability to exercise independent judgment and influence stakeholders without direct authority
- Advanced proficiency with Microsoft Excel, PowerPoint, and Word
- Strong critical thinking and problem-solving abilities
- Dental industry experience preferred
- Knowledge of CDT dental procedure codes preferred
- Experience creating presentations for executive and senior leadership audiences preferred
- Project management experience preferred
- Experience supporting clinical operations or healthcare process improvement initiatives preferred
- Must work within the United States; Liberty is unable to hire or allow employees to work outside the United States
- No relocation assistance or sponsorship available
Benefits:
- Competitive pay structure and savings options
- 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines
- Affordable medical insurance with low-cost premiums for employee-only coverage; Liberty subsidizes eligible dependents
- 100% employer-paid dental coverage for employees and eligible dependents
- Vision insurance with low-cost premiums for employee-only coverage and dependents
- Company-paid basic life and AD&D insurance equal to one times base salary, with options to purchase supplemental coverage
- Flexible Spending Accounts for healthcare and dependent care expenses
- Voluntary accident, critical illness, and hospital indemnity insurance
- Long-term disability coverage
- Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts
- Employee Assistance Program (EAP) for mental health and well-being
- Generous vacation and sick leave policies, with unused time rollover
- 10 paid company holidays
- Tuition reimbursement for eligible educational expenses
- Remote or hybrid work options available for various positions
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